Frequently Asked Questions
General
What is The Wristic?
The Wristic is a Pakistan-based online store offering high-quality, stylish, and affordable wristwatches delivered nationwide.
Are your watches original?
We offer carefully selected watches from trusted sources. All products are quality-checked before shipping to ensure satisfaction.
How can I contact customer support?
You can reach us via WhatsApp or call at 0301 8448788, or email us at info@thewristic.com. Support hours are Monday to Saturday, 10 AM to 6 PM.
Shipping & Delivery
Do you ship all over Pakistan?
Yes, we deliver to all areas within Pakistan using reliable courier services like PostEx and TCS.
How long does delivery take?
Orders are usually delivered within 5 to 7 working days after processing.
How long does it take to process my order?
Orders are processed within 1 to 2 working days.
Payment Related
What payment methods do you accept?
We accept Cash on Delivery, JazzCash, EasyPaisa, and bank transfers.
Is Cash on Delivery available for all orders?
Yes, COD is available on all orders. Verification may be required over a phone call before shipping.
Are there any extra charges for COD?
No, there are no additional charges for Cash on Delivery.
Returns & Refunds
What is your return policy?
We accept returns within 5 days of receiving your order. A clear unboxing video is required to request a return or exchange.
Who pays the return shipping cost?
The customer is responsible for return shipping. A Rs. 150 flat fee is charged.
How are refunds processed and how long do they take?
Refunds are issued to the original payment method or via bank transfer (for COD). The process usually takes 8 to 15 working days after the return is approved.